Ordering & Payment Terms
Order Acceptance
All orders placed on Mittali Jewellers are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
Pricing & Payment
All prices are in Indian Rupees (₹) and include applicable taxes. We accept various payment methods including:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
- UPI Payments (Google Pay, PhonePe, Paytm)
- Net Banking
- Cash on Delivery (Partial & Full)
- Digital Wallets
Note: For COD orders, ₹300 advance payment is mandatory to confirm your order. The balance amount is collected in cash upon delivery.
Shipping & Delivery
Delivery Timeline
We strive to deliver your precious jewellery within 5-7 business days across India. For metro cities, delivery may be completed in 3-5 days.
1
Order Confirmation
Receive confirmation email/SMS within 2 hours of payment
2
Quality Check
Every piece undergoes rigorous quality inspection
3
Secure Packaging
Premium packaging with anti-tamper seals
4
Dispatched
Track your order with real-time updates
Shipping Charges
Free shipping on all orders above ₹5,000. For orders below ₹5,000, a nominal shipping charge of ₹99 applies.
Quality Assurance & Authenticity
Every piece of jewellery from Mittali Jewellers comes with:
- Hallmark Certification: BIS certified purity for gold jewellery
- Diamond Certification: IGI/GIA certificates for diamonds above 0.30 carats
- Quality Check Report: Detailed quality inspection certificate
- Purchase Invoice: Official invoice with detailed specifications
Important: Custom-made or personalized jewellery cannot be returned or exchanged unless there is a manufacturing defect.
Privacy & Data Security
Data Protection
We adhere to strict data protection policies. Your personal information is:
- Encrypted using 256-bit SSL technology
- Never shared with third parties without consent
- Stored securely on Indian servers
- Used only for order processing and communication
Payment Security
All payments are processed through PCI-DSS compliant payment gateways. We never store your complete card details on our servers.
Intellectual Property Rights
All content on Mittali Jewellers website, including designs, images, text, and logos, are protected by copyright and trademark laws. Reproduction or unauthorized use is strictly prohibited.
Design Protection
Our exclusive designs are registered and cannot be replicated
Image Rights
Product images are copyrighted and cannot be used commercially
Brand Protection
Mittali Jewellers is a registered trademark
Return Policy
Easy Returns: We offer a 7-day return policy from the date of delivery. The product must be in original condition with all tags and certificates.
Eligibility for Returns
Products eligible for return must meet all the following conditions:
- Return request within 7 days of delivery
- Product in original, unworn condition
- All original tags, certificates, and packaging intact
- Invoice copy must be provided
- No signs of wear, damage, or alteration
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized jewellery
- Earrings (for hygiene reasons)
- Products with broken seals or tags
- Made-to-order items
- Sale or discounted items (unless defective)
Refund Process
1
Initiate Return
Submit return request within 7 days via your account or email
2
Pickup Scheduled
Our team schedules pickup within 24-48 hours
3
Quality Inspection
Product undergoes quality check at our facility
4
Refund Processed
Refund initiated within 5-7 business days after approval
Refund Methods
Refunds are processed through the original payment method:
- Credit/Debit Cards: 5-7 business days
- UPI Payments: 24-48 hours
- Net Banking: 3-5 business days
- Wallet Payments: 24-72 hours
Note: For COD returns, refunds are processed via bank transfer. Please ensure your bank details are accurate.
Exchange Policy
Easy Exchanges
We offer hassle-free exchanges within 7 days of delivery. You can exchange for:
- Different size (if available)
- Different design (price difference may apply)
- Store credit for future purchases
Exchange Charges
Free exchange for manufacturing defects. For size exchanges, shipping charges may apply.
Damaged or Defective Items
Quality Promise: If you receive a damaged or defective item, we will arrange immediate pickup and provide replacement or full refund.
Reporting Issues
Report damaged/defective items within 48 hours of delivery:
- Take clear photos of the issue
- Email to support@mittalijewellers.com
- Include order number and description
- Keep all packaging materials
Within 48 hours
Report the issue with photos and order details
24-48 hours
Our team verifies and approves the claim
3-5 days
Pickup arranged and replacement dispatched
Order Cancellation
Cancellation Timeframe
Orders can be cancelled before dispatch. Once dispatched, regular return policy applies.
- Prepaid Orders: Full refund if cancelled before dispatch
- COD Orders: ₹300 advance is non-refundable
- Custom Orders: Cannot be cancelled once production starts